There are about 4 metrics or so that all add up to the score which determines the commission. But, hey, it's all about that save rate in order to maximize that convoluted scorecard.Ģ) which brings me to my next con-the commission scorecard. Granted, there is no perfect service out there, but I heard enough complaints to know that DISH is overpriced and just not that great of a service, although mgmt will have you believe it as just about all of them have swallowed the company "KOOK-AID", as I call it.ġ) They encourage, in order to save a customer, to exhaust ALL options and some times that means not doing the best thing for the customer like putting them on Dish Pause when you know they want the service disconnected. First of all, this company is a dinosaur with streaming coming into the marketplace. Where do I start? The cons are plentiful.
DISH NETWORK INSPECTOR SALARY FREE
They frown on any employee who does not participate in their offer of free television service, and if you don't walk the company line and don't fully immerse yours. Employees are warm bodies of necessity, experience, and education notwithstanding, if you are hired to work within the customer service realm, you will always be there. You work within the department you are hired for, and an opportunity to move within the company is not existent. Management likes to dangle carrots in front of employees in regards to advancement, pay increases, cross-training, stock options, and changing positions internally that never materialize. You work the schedule management supplies, are docked evaluation points for calling in sick, and are sometimes scheduled mandatory overtime or holiday work and special events whether those types of service fall within your normal schedule or not. I personally had to jump through a sea of red tape just to co-ordinate time off for jury duty, there is no accommodation for family emergencies or personal needs. Scheduling is unfair, and employee requests are prioritized through productivity, with no consideration for seniority, longevity, importance or an employees' personal life. Criticism is met largely with complete ignorance or an appeasing answer meant only to pacify employees with no intention for addressing the problem. I have to say with all honesty that with 35+ years in the workforce, this was the worst employment experience I have ever had. Bad sales people that cost leads money are not tolerated very well. A tier could be turning two words around because every call is recorded and QA can write up multiple tiers just one call and the cost to the employee is really expensive.Ĭoaches and leads are great they really do like to help but keep in mind as the better you do as a sales person the better the lead does as well and get paid much much more $$$$$.
Three pages long to read by the way just for one product have to read the same disclosure for multiple products being bought.
DISH NETWORK INSPECTOR SALARY FULL
A tier can consist of not reading a full disclosure at the end of call. People can lose a whole days worth of work by getting tiers. Most people do not qualify credit wise when trying to buy the internet but pretty flexible when it comes to Tv.Īll employees have the moto of Dish want you to do well but not too well! For people that live in Rural areas though this is the only viable option for them. Their pricing is double of that of other internet providers and if you don't have sell it you get docked. It is expensive and has a lot of limitation such as data caps, cannot stream anything such as Netflix or Hulu and Xbox will not work with this product. The problem I have with Dish is their internet they are trying to sell. I will give Dish the credit that is due they have the superior product in the market when it comes to television, They have the best hardware and pricing when it comes to television.
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